Mear Technology strives to employ people who are committed and dedicated to provide high quality and ultimately to the continuing success of the organisation.
Pro-active team players and self-motivated individuals will find challenging opportunities within this friendly and innovative environment.
If you would like to find out more about potential job vacancies please view 'Current Vacancies' section for more details and guidance on how to apply for any current available positions.
Current Vacancies
Please feel free if you are looking for work to submit CV's and a covering letter to here.
IT Support Engineer
Hours:
9:00 - 17:30 Mon - Fri 1 Hour lunch break
Post:
Full time
Holidays:
Annual Holidays: 28 days
Salary:
£22,000 to £28,000 dependent on experience
Closing date:
25th November 2020
The role is ideally suited to a candidate who is looking to broaden their experience while developing their career.
Job Description
Mear Technology Ltd are looking to recruit an experienced and enthusiastic IT Support Engineer. We provide B2B support to SMB primarily across central Scotland. Our main office is in Livingston this position will be initially based on you working from home and carrying out client visits as needed. Company vehicles are available but own transport would be advantageous.
You will be working as part of a busy and well-established team that provides support to a wide range of clients situated throughout central Scotland. The role is to provide support for Desktop & servers, Printers, Broadband, Microsoft 365, and VOIP solutions, but there will be opportunities to expand on this.
The ideal candidate would take over the responsibility of co-ordinating the helpdesk, reporting to the Managing Director. Responsible for overseeing 1st line support and ensuring Service Level Agreements are made.
You should have excellent communication skills and telephone manner. We expect you to have at least 2 years of experience in a similar role, however on the job training will be provided where required. You need to be hardworking and self-motivated with good problem-solving skills and an ability to think outside the box to solve client issues.
Daily tasks can include onsite or remote installing/configuring/diagnosing of hardware and software faults. Providing proposals to clients for new hardware and placing orders from our suppliers. There will also be a requirement for everyday administration tasks like adding users and resetting passwords etc.
Role Responsibilities
Providing high quality technical support to our customer base
Identifying and resolving technical issues to a high standard
Engaging with 3rd party/vendors where appropriate to escalate and prioritise issues
Proactively looking for opportunities to improve/upgrade systems
Generating client proposals for clients for new or replacement hardware
Purchasing hardware and organising installation/delivery
Ensuring documentation is updated and created as required
Raising and solving tickets across the Helpdesk and ensuring a timely and friendly service
Escalating complex queries to senior members of staff and using teamwork to reach quick resolutions for clients to minimise business downtime
Using monitoring software systems to manage alerts in an efficient manner
Prioritising workloads to ensure all client queries are dealt with accordingly
Focusing on providing permanent fixes where possible instead of temporary workarounds
Required Experience/skills
At least two years’ experience in a helpdesk role
Experience in a fast-paced support environment
A good understanding of networks, protocols and internet technologies
Proven technical skills/knowledge around end-user devices, including software, printers, servers, storage, network and voice
Experience with Managing Microsoft 365 (particularly SharePoint online)
Friendly and keen to learn
Experience of using PowerShell with Office 365 specifically
Full UK clean driving license
Right to work in the UK
Knowledge across the full spectrum of IT, from supporting LAN/WAN networks through to router and telephony
Excellent English skills
Excellent telephone and written communication skills
Excellent one to one personal skills
Office 365 migration, set up and installation
Configuring and troubleshooting Windows 7, 8 and Windows 10 Professional
General software product support
Adaptable software problem solving skill
Some knowledge on Apple desktop operating systems would be advantageous
First line remote support experience
Router/Firewall set up and configuration
Personal Skills
Excellent time management skills e.g. Ability to accurately prioritise and interleave tasks for multiple customers - takes most cost-effective route to problem resolution
Exceeds expectations in the completion of tasks
Exemplary team member, diligent and effective in working collaboratively with others
Demonstrable significant experience in providing an excellent service to a diverse range of complex customer requirements in a busy enterprise environment
Ability to produce high quality technical documentation appropriate to the intended audience
Desirable any of the following would be of advantage
Experience supporting Apple MacOS would be a significant advantage
Working knowledge of IOS and Android platforms would be advantageous
Microsoft Azure Set up and Installation
Working knowledge of PowerShell/bash/VBscript/batch or any other scripting language
Experience diagnosing broadband issues
Industry certifications such as Cisco (CCNA, CCNP), Microsoft (MCP, MCSE), Linux (LPIC-1, LPIC-2)
3CX Phone Systems
Draytek Routers
Ubiquiti Unifi devices
Acronis Backup
Hyper-V
Experience using Remote Monitoring and Management platforms RMM
Being comfortable in a Unix environment would be a significant advantage
Mear Technology Ltd is a forward-thinking IT support and managed service provider. Our staff are like family and we are looking for another member to join our team. We have a high staff and client retention. If you are passionate about IT and keen to learn new technologies and services, we would like you to get in touch. We try to be a one stop shop for our clients wherever possible and we pride ourselves on the relationships we have built with our customers and the quality of service we provide.
Benefits
Company Pension
IT hardware at cost
Working Hours
Monday to Friday 9:00 – 17:30PM
Support Staff are required to cover helpdesk during evenings, weekends and during festive holidays. Cover is on a rota basis. Calls are typically minimal during these periods
Holidays
Annual Holidays: 28 days.
To Apply
Please email CV with a covering email to tell us about yourself.
Technical Writer
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Requirements
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Web Developer
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Marketing Manager
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Requirements
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No Current Vacancies
No time wasters or recruitment companies please
ADDRESS
Unit 2,
Eliburn office park,
Livingston,
West Lothian, EH54 6GR
Company Number: SC404950